Account Resolution Specialist (Collector)

Sunday, Mar 22 2026

About Us:
American Collection Systems, Inc. has been a leader in third-party collections for over 50 years. We are growing our team and seeking an Account Resolution Specialist to help clients recover outstanding accounts through professional, service-focused communication. Unlike debt buyers, ACS collects on behalf of clients, who retain ownership of their accounts and decision-making authority. Hourly pay is negotiable based on applicable skills and experience. ACS offers bonuses to top performers and those who demonstrate initiative beyond their job description.

Job Description:
This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner.

Job Requirements:
• Must be a U.S. citizen or have a valid work visa
• Must be of legal working age

Required Skills:
• Strong communication
• Customer service
• Attention to detail
• Organization
• Basic computer applications
• Professional phone etiquette
• Ability to manage difficult conversations calmly and respectfully

Job Types: Full-time, Part-time, Internship

Salary:
$12.00 – $15.00 per hour

Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:
• Split, four 10-hour days, or 8am-5pm EDT
• Monday to Friday

Ability to commute/relocate:
• Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required)

Education:
• High school or equivalent (Required)

Experience:
• Microsoft Office applications: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Call center or phone-based communication: 1 year (Preferred)
• Third-party collections or accounts receivable: 1 year (Preferred)

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The relationship between you and the Employer, is referred to as "employment at will." This means that your employment can be terminated at any time for any reason, with or without cause, with or without notice, by you or the management of American Collection Systems, Inc. No representative of any management has authority to enter into any agreement contrary to the foregoing "employment at will" relationship. You understand that your employment is "at will," and that you acknowledge that no oral or written statements or representations regarding your employment can alter your at-will employment status, except for a written statement signed by you and either our Executive Vice-President/Chief Operations Officer or the Company's President.
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Account Resolution Specialist (Collector)

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